FAQs
Help FAQs

General Questions

  • A camera
  • A web browser
  • An internet connection with an upload speed of 3 Mbps(Megabits per second) or more.

Broadcaster Questions

A PC or Mac running one of the following:

  • Microsoft Edge
  • Mozilla Firefox
  • Google Chrome
  • Opera
  • Safari
  • Any USB or IP camera can be used with Open Broadcaster Software (OBS), or equivalent app.
  • For Axis cameras, use My EarthCam App from Axis.
  • For Solstice Cam, integration is coming soon.
If you are using Open Broadcaster Software (OBS) or equivalent app, you may use as many webcams and overlays as your internet connection and computer setup allows.

My EarthCam Page and Settings

Yes. You can enable a PayPal or GoFundMe donation button on the camera settings page.
Hover over the video player on your My EarthCam page, and take a photo by clicking the camera icon in the middle of the pop up menu bar at the bottom. Share your photo with the rest of the My EarthCam community, and save it to your computer or post on social media.
On My EarthCam Pages, you may only post to your own Hall of Fame. Pictures you take from other cameras will only show up on your own page.
Mark your page as private in the camera settings page. Only you will be able to visit the page.

Account Questions

You can get your free My EarthCam account here.
Fill out the form so we can stay in touch. Read our Terms of Service Agreement and check the acknowledgement box. Hit submit, and you will receive a confirmation email. Click the verification link in the email and you're ready to go!
  • Make sure you are logging in with the email you signed up with.
  • My EarthCam's login system is case-sensitive. Please check that your caps lock is off and enter the correct case for each letter.
  • If you have tried this and are still having trouble, follow the instructions below to retrieve your password.
If you forgot your username and/or password, you can retrieve it by entering the email that you signed up with here. We will send your login information to your email.